Solutions: Utilities

Utility companies invest extensive resources in ECM systems to boost plant efficiency, streamline contract management, and improve safety and emergency response. In order to realize a return on investment, it’s crucial they protect the information within the ECM repositories which can include standard operating procedures (SOPs), plant drawings, contracts, and technical specifications, along with their associated audit trails, digital signatures and other critical metadata.

Logical errors such as programmatic, user, and operational errors cause the majority of ECM information loss and corruption. Because the utility industry is heavily regulated, the consequences of these failures can be especially dire. Initiatives requiring the preservation and retention of records and their audit trails, such as ANSI N45.2.9-1974 and Sarbanes-Oxley, can result in a host of devastating consequences including significant fines and even business shutdowns. Additional ramifications include lost potential revenue, lost productivity, decreases in stock value, and even complete paralysis of day-to-day operations.

CYA has helped leading utility companies safeguard and optimize their ECM investments for close to a decade by:

• Facilitating compliance with initiatives requiring the capture, preservation and production of native electronic content and audit trails.
• Ensuring business continuity and 24x7 access to accurate ECM information.
• Enabling fast, hot granular recovery of authentic ECM objects in response to
  logical errors.
• Mitigating the need to bring users offline for synchronized backups. 
• Minimizing recovery times and data loss in the event of disaster via seamless integration with traditional backup and recovery solutions including EMC NetWorker, IBM Tivoli Storage Manager, and Symantec Veritas NetBackup.

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*Strategic Research Inc. & AIIM International