Support
CYA Solutions Group's highly experienced and certified staff provide exceptional support and maintenance services that are second-to-none. If you’re an existing customer looking to log on to our online support site, select the appropriate link below:
Support for CYA Prod​ucts
Hours: 9:00 a.m. - 9:00 p.m. (ET)
Telephone:203.513.3111 ext. 640
Email: support@cya.com
Support Services Offerings
Interested in augmenting your staff for the administration, troubleshooting, and/or maintenance of your IBM ECM system? Look no further than enChoice’s Total System Support (TSS) program, which provides proactive and mission-critical support services to minimize system downtime and maximize productivity.
Exceptional Customer Support: Our #1 Priority
A lot of companies say it, but how many really mean it? At enChoice, we’re serious about ensuring that every interaction you have with our support staff is a positive one, and that you walk away nothing less than 100% satisfied. We solicit feedback after every meaningful support incident, continually monitor the results, and make changes to our processes when necessary to maintain the highest possible levels of satisfaction. And it works - for over three years running, our customers have rated our services no less than 9 out of a possible 10 points!
What Our Customers are Saying
“We couldn’t have expected more. It’s been a pleasure and great experience. Quite frankly refreshing to see a company truly dedicated to the clients’ needs, no matter what the size of the company. The level of expertise, professionalism, and communication that enChoice brings to the table is exactly what we need.”
“Your technician is so good that he fixed the problem before I even knew we had one! That is talent!”
“Whenever I have a problem everyone I deal with understands what I’m saying and always knows what to do to resolve the issues as quickly as possible.”
“Very good service as always. Issue was resolved with minimal downtime for our imaging department. Technician was very knowledgeable and very efficient.”
“The service is always superb, I can call anytime with different questions and can always be helped.”